The TTC Thread
Old 02-09-2010, 01:20 PM   #1 (permalink)
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For myself... its the TAKE THE CAR THREAD cause I was done with the taking the bus when I was 18 and purchased an automobile.

I find many things wrong with the TTC but now its really turning into a drama filled affair. It all started with everyone favourite Sleepy Ticket Collector:



Then the public went further and put this on you tube:

[

Now its Union Boss Bob Kinnear saying this

Quote:
TTC union president Bob Kinnear lashed out at the members of the public who have been filming and snapping pictures of TTC staffers on the job and his message to them was clear: Stop it.

"Listen, folks," Kinnear said at a packed press conference at the Sheraton Hotel. "Stop harassing people who are doing their jobs. Stop insulting them. Stop waving your phone cameras in their faces as you get on the bus or streetcar. Stop spitting on them. Stop calling them lazy or overpaid."

Responding to weeks of intense public scrutiny over drivers caught napping, using ATM, and taking bathroom breaks on the job, Kinnear said a series of town hall meetings will be held in the next few weeks to build better relationships between TTC operators and customers.

Then some TTC workers tried to start a work to rule campaign and add a facebook site to mock TTC commuters here

Quote:
A work-to-rule campaign proposed by some TTC workers appears to have fizzled, but the city’s transit union says its members remain frustrated at “having to work under the microscope.”

“We’ve got 13 and 14-year-olds that feel that they have an entitlement to film our operators in the performance of their duties, and that’s not acceptable,” said Bob Kinnear, president of the Amalgamated Transit Union Local 113, which represents Toronto’s transit workers.

Rumours of a TTC work-to-rule campaign started Sunday with posts made on a Facebook group after a stern memo from TTC management criticized the “culture of complacency and malaise” in the organization.

The note to staff came after a slew of customer complaints related to lacklustre performance by TTC workers, sparked by a photo shot on a cellphone camera last month that showed a collector asleep in his booth at the McCowan subway station.

Adding to the beleaguered transit system’s troubles, a bus driver was suspended indefinitely last week, pending an internal investigation, after a YouTube video shot by a frustrated rider showed the man taking a seven-minute coffee and washroom break while driving the 310 Blue Night bus south on Bathurst.

The TTC says it ran “problem-free” Monday morning, and there were no reports of any employees “working to rule.”

Kinnear said the call for working to rule was not initiated by the union, but by individual members who are frustrated by how they are being treated by TTC management and the public.

He said he had not heard of any specific work-to-rule actions occurring Monday.

The Facebook group, “Toronto Transit Operators against public harassment,” was formed to give TTC workers the opportunity to share “suggestions on how to fight back to the recent photo and video harassment from passengers just looking to make trouble for us,” according to its description. It also encourages transit workers to post their own photos of passengers who break the rules.

“Reminder to work to rule on Monday. Check out ATU site,” stated a post on the group’s wall, according to media reports.

The Amalgamated Transit Union’s Toronto website had no information about any work-to-rule campaign, but parts of the site are restricted to members only.

The Facebook group was created after TTC chief general manager Gary Webster sent a terse memo to staff over the weekend, demanding that workers be held accountable when they demonstrate poor customer service.

In a statement to all staff, Webster wrote that he is getting “increasingly tired of defending the reputation of the TTC; tired of explaining what is acceptable and what is not.”

Webster goes on to express his frustration that, two weeks after management demanded better customer service from front-line workers, the organization is still under fire for photos and videos showing TTC workers slacking off.

He says that expectations need to be clear and that customers deserve better for their fare.

“We are in the customer service business, but some of the behaviour our customers have encountered recently would suggest otherwise,” Webster wrote. “Our customers pay a fare and the city provides hundreds of millions of dollars every year to the TTC. This public transit agency belongs to the very people we serve.

“As chief general manager, I am ultimately accountable to our customers. As employees, you – and you alone – are accountable for your actions,” he added.

“The culture of complacency and malaise that has seeped into our organization will end,” Webster vowed. “I hold all of management responsible to make this happen. Reviews and plans are under way to address systemic issues regarding customer service, but real change starts with you.

Kinnear said Webster’s memo makes it appear as if “he has given up.”

“He seems to be putting all the problems and all the ills of the TTC on the backs of the frontline employees, when that’s just not reflective of what’s going on out there,” Kinnear said.

He added that Webster has a responsibility to defend the TTC.

“We do recognize that improvements have to be made, but for the (chief general manager) to simply put the onus on the frontline employees is irresponsible as far as we’re concerned.”

Kinnear said the union will be holding a news conference Tuesday morning, but he would not elaborate on the details.

Then its Giambrone doing this




And this


Quote:
Toronto mayoral candidate Adam Giambrone has admitted to having an affair with a 20-year-old university student, an affair that only ended only in January.
Kristen Lucas turned in Giambrone's steamy text messages to the Toronto Star.

Lucas, who was 19 years old when the relationship started, said she had an intimate relationship with the 32-year-old Giambrone for more than a year.

She told the Toronto Star Giambrone had told her that his live-in partner of many years is at his side during public events for "political" reasons.

Giambrone told the newspaper the relationship with Lucas "consisted of text messages and conversations in public places only.

Giambrone has apologized for the relationship and called it a "serious lapse in judgment."

He also offered his deepest apology to his partner Sarah, his family and his friends for the embarrassment his indiscretion has caused them.

What you think of the TTC? a joke? run badly? making good workers look bad cause of a few bad apples?

Hey I may not be a TTC Commuter and the service they have now really doesn't effect me personally. However; I am concerned with the welfare of the city. I think good leadership is a start but its hard to get someone good to do such a dirty job.

Regardless of all that your thoughts
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Old 02-09-2010, 01:29 PM   #2 (permalink)
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From a public relations point of view, the TTC is really in shambles.
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Old 02-09-2010, 01:35 PM   #3 (permalink)
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structural issues that go back a long way are still crushing the ttc. underfunded, over unionized and the infrastructure is both old and not large enough. it's a sad state, and it's tough to repair. the union is too strong, although this is not the only problem.
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Old 02-09-2010, 01:40 PM   #4 (permalink)
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Originally Posted by fancylad View Post
From a public relations point of view, the TTC is really in shambles.
Total its really disgusting but the guys in high places are adding to it. I don't care what company you are you don't tell ur riders(costomers) what to do.

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Originally Posted by 'trane View Post
structural issues that go back a long way are still crushing the ttc. underfunded, over unionized and the infrastructure is both old and not large enough. it's a sad state, and it's tough to repair. the union is too strong, although this is not the only problem.
Well its just day to day functionability is the biggest problem. I bet you can run the TTC better just with a better system and no new infrastructure. Me Mr. Joe Blow could see that. Now their is a problem
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Old 02-09-2010, 01:44 PM   #5 (permalink)
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I use the TTC on a fairly casual basis and i don't find it that bad, but then again i live in the core.

I gather it's far shittier when you're not close to a subway stop.

I always wondered why the built that Sheppard line. To me, a street like Eglinton just seemed more logical, but hey what do i know?
Does anyone use that line? Is it busy?

I like to bike around the city. It's my preferred way of getting around.
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Old 02-09-2010, 01:46 PM   #6 (permalink)
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TTC really does get a bum rap. I wouldn't want some assfuck filming me and snapping photos of me at work. For $6, I can get to and from work. If I was to drive in, Im looking at minimum $8 just to park for the day and haven;t even factored in the money I'm spending on gas. It's not feasible to drive.

I kinda feel their pain when I read that they get verbally abused. I work in the government and I get the gears on a daily basis about how overpaid and lazy I am. I deal with really clueless people on a daily basis, so I understand where they're coming from.
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Old 02-09-2010, 01:47 PM   #7 (permalink)
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Originally Posted by fancylad View Post
I use the TTC on a fairly casual basis and i don't find it that bad, but then again i live in the core - and biking is my preferred way to go.

I gather it's far shittier when you're not close to a subway stop.

I always wondered why the built that Sheppard line. To me, a street like Eglinton just seemed more logical, but hey what do i know?
Does anyone use that line? Is it busy?
I used to live around there and its getting busier by the year. During rush hour its pretty fool. They built it because the intention was to connect that line with Downsview subway station but it didn't happen.

I think many businesses on the Sheppard between Yonge and Bathurst were suing the TTC due to the road killing their business. City really didn't have much more money so they stopped. Now you just have a whole that stops around the Bridge on Sheppard.

Too bad because it would just make SOOOO much sense to loop the Spadina and Yonge lines.
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Old 02-09-2010, 01:48 PM   #8 (permalink)
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Quote:
Originally Posted by fancylad View Post
I use the TTC on a fairly casual basis and i don't find it that bad, but then again i live in the core.

I gather it's far shittier when you're not close to a subway stop.

I always wondered why the built that Sheppard line. To me, a street like Eglinton just seemed more logical, but hey what do i know?
Does anyone use that line? Is it busy?

I like to bike around the city. It's my preferred way of getting around.
that line is a dead zone. seemed like a mel lastman constituency thing to me. they need to extend it to york and the airport. that shit is a travesty.

i use the ttc every day and hardly have any problems. i'm on the university and bloor lines mostly. the customer service is horrendous, though.
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Old 02-09-2010, 01:56 PM   #9 (permalink)
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i use the ttc every day and hardly have any problems. i'm on the university and bloor lines mostly. the customer service is horrendous, though.
yup. and therein lies a huge problem.

Like that bus driver who fucking gets out in the middle of his route to get a fucking coffee? unacceptable. Like i don't fucking care if you're ahead on your times - you should have waited longer at the pick up station. Just doing that is unprofessional. Especially when people rely on you to get somewhere on time. I take the mississauga transit occasionally and the bus drivers do this sometimes. It makes my blood boil!

Also a while back, i put in a token into a turnstyle, but it didn't let me through. I checked the return drop area and it was empty. So i went over the ticket booth and explained what happened. The lady gave me a hard time about it and was all like "so what? what? the machine just ate your token? just like that?" .... she let me go through anyways, but was a total bitch about it.
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Old 02-09-2010, 01:56 PM   #10 (permalink)
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I can't believe the Union President came out and said that.

As a guy in PR, fuck, I'd have quit over that.

What the TTC needs to do, or the union, is literally fire the people caught here (i.e. sleeper and douche driver). It'll appease the public. Is it right? It's debatable.

Secondly, they need to begin a public awareness campaign on rider safety and courtesy and post a message that it's a privelege and not a right. Install cameras on buses, street cars, subways that monitor consumer behavior and capture those individuals creating life miserable for employees as well as a camera on employees to ensure they are not provoking.

Next, issue free days once a month to make the public aware of the benefits of the TTC so as to gain increased ridership (how many people avoid the TTC etc.) as well as begin building grassroots support towards pressuring city hall/provincial government for increased funds.

They have a long, long, long way to go.
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Old 02-09-2010, 01:57 PM   #11 (permalink)
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Originally Posted by 'trane View Post
that line is a dead zone. seemed like a mel lastman constituency thing to me. they need to extend it to york and the airport. that shit is a travesty.

i use the ttc every day and hardly have any problems. i'm on the university and bloor lines mostly. the customer service is horrendous, though.
I dunno about dead zone. That area is getting pretty dense now and the subway extention did help it. If you look just about 10 or so short years ago their was hardly any condo's around there and now its just a great area.

Also, i'm 99% positive that line was suppose to at least end at downsview station but it never happened.
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Old 02-09-2010, 01:58 PM   #12 (permalink)
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you guys make toronto public transport sound bad
this is going to be a huge problem for me since I depend on it heavily since I wont get a car anytime soon
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Old 02-09-2010, 02:00 PM   #13 (permalink)
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you guys make toronto public transport sound bad
this is going to be a huge problem for me since I depend on it heavily since I wont get a car anytime soon
You coming to live in Toronto? If so what area you looking to stay?
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Old 02-09-2010, 02:02 PM   #14 (permalink)
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TTC issues aside, I have a huge problem with douchebag 13 and 14 year olds putting these people under a microscope and posting pictures on facebook.

There is absolutely nobody who will survive that kind of scrutiny without a few black marks..... and that certainly includes said douchebags.
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Old 02-09-2010, 02:04 PM   #15 (permalink)
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you guys make toronto public transport sound bad
this is going to be a huge problem for me since I depend on it heavily since I wont get a car anytime soon
i find the ttc to be very efficient downtown. the subway lines are good, and as long as the road traffic isn't too bad the streetcars can be ok. it's teh bus routes and the huge parts of the city that are not connected to teh subway that really concern me.

as to teh sheppard line, i don't ride it often, so i may be wrong about it being a dead zone. the few times i have ridden it it was quite empty, but that was 7:00 or so - just after rush hour.
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Old 02-09-2010, 02:09 PM   #16 (permalink)
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Originally Posted by Claudius View Post
I can't believe the Union President came out and said that.

As a guy in PR, fuck, I'd have quit over that.

What the TTC needs to do, or the union, is literally fire the people caught here (i.e. sleeper and douche driver). It'll appease the public. Is it right? It's debatable.

Secondly, they need to begin a public awareness campaign on rider safety and courtesy and post a message that it's a privelege and not a right. Install cameras on buses, street cars, subways that monitor consumer behavior and capture those individuals creating life miserable for employees as well as a camera on employees to ensure they are not provoking.

Next, issue free days once a month to make the public aware of the benefits of the TTC so as to gain increased ridership (how many people avoid the TTC etc.) as well as begin building grassroots support towards pressuring city hall/provincial government for increased funds.

They have a long, long, long way to go.
I don't think consumers are as much of a problem as they are being made out to be. The OP asked "a few bad apples or is it a general problem?"

That is what they are doing when they speak about these horrible customers. I ride the TTC everyday and have for about 13 years now. I have never seen a TTC worker abused in ANY fashion (yelling, spitting etc.). It's definitely a rarity, it's going to happen when you have millions of people in a city using a transport system.

Regardless of the customer behaviour, it does not in anyway excuse the poor perfromance of employees. If you work at subway restaurant and your customer is a jerk, you suck it up or you do a shitty job and risk getting fired.

I deal with people I hate on a daily basis in my line of work, it doesn't entitle me to do a bad job.

TTC employees have nothing to fear about being videotaped if they aren't doing things they shouldn't be doing. The only reason this has been necessary is that there is NO accountability to a driver or someone in a station unless someone does take a photo for proof. If I do a lousy job, someone will notice and I will get sacked. Them? Where is the accountability? People wouldn't videotape if there were tighter controls and monitoring on performance!

When we give millions of dollars a year in tax money to the TTC, guess what? YOU WORK FOR ME NOW. My money is going into your pocket and you expect me to tolerate awful service when I'm paying an additional fare to ride? You are working for public transit services, you are working for the public.

I'll tell you, I ride the yonge line every morning from davisville and by the time the train gets to me, it is JAM packed. I can't get in the train half the time. This morning, the train was 30 minutes late due to a delay. This is not uncommon. I got to deal with being squished in like a sardine for the whole ride and at every stop hearing repeated over 4+ times "stand clear of the doors"...People don't have a choice, they have to get to work!

The whole system, both from an physical and internal infrastructure has broken down. It needs major overhaul.

Last edited by Renihan_00; 02-09-2010 at 02:16 PM.
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Old 02-09-2010, 02:11 PM   #17 (permalink)
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TTC issues aside, I have a huge problem with douchebag 13 and 14 year olds putting these people under a microscope and posting pictures on facebook.

There is absolutely nobody who will survive that kind of scrutiny without a few black marks..... and that certainly includes said douchebags.
Referencing their age is just ageist. They are trying to belittle the action by saying "well their opinion doesn't count because they are 14".

Did they pay to ride? Yes.
Is someone doing a bad job? Yes.

Are they accountable to ALL their customers just not those over 18? Yes.

I take a different stance...If there is something so wrong that a 13 or 14 year old can notice it, how are you letting it continue?
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Old 02-09-2010, 02:16 PM   #18 (permalink)
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Originally Posted by Renihan_00 View Post
Referencing their age is just ageist. They are trying to belittle the action by saying "well their opinion doesn't count because they are 14".

Did they pay to ride? Yes.
Is someone doing a bad job? Yes.

Are they accountable to ALL their customers just not those over 18? Yes.

I take a different stance...If there is something so wrong that a 13 or 14 year old can notice it, how are you letting it continue?
"Do unto others"...... that's all I'm saying.

It really makes no difference how old they are. But I believe pretty strongly they would not want to be put under the same microscope.
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Old 02-09-2010, 02:19 PM   #19 (permalink)
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"Do unto others"...... that's all I'm saying.

It really makes no difference how old they are. But I believe pretty strongly they would not want to be put under the same microscope.
I agree taking photos goes a little far, but this kind of stuff (people sleeping behind the booths) has been going on for AGES.

I've seen it plenty of times!

It only mattered when the photos came out. Have you ever filed a complaint with the TTC? What do you think they do with it other than throw it in the garbage?

No one at the TTC will be properly disciplined becuase it's your word against the employee and the UNION. Not even worth the time it takes to complain.
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Old 02-09-2010, 02:22 PM   #20 (permalink)
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I agree taking photos goes a little far, but this kind of stuff (people sleeping behind the booths) has been going on for AGES.

I've seen it plenty of times!

It only mattered when the photos came out. Have you ever filed a complaint with the TTC? What do you think they do with it other than throw it in the garbage?

No one at the TTC will be properly disciplined becuase it's your word against the employee and the UNION. Not even worth the time it takes to complain.

I once tried to get a TTC ticket collectors name and all I got was this 4 digit number. I guess he wasn't up for a complaint.
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